TCS provides a three-year warranty on parts we manufacture, and a one-year workmanship warranty on turnkey projects (from date of installation.)

For more details, visit our warranty page, contact your account representative directly, or send us an email.

Absolutely! We have a line of legacy thermostats that are available as special orders. If you need help selecting the appropriate device, contact our Sales Department and they’ll gladly help you out!

You can also fill out our General Contact form and we’ll be in touch.

And we never sell anyone something they don’t want or need. If you want simple, you get simple!

Yes we can! We have an extensive network of installers across North America. Check out our Distributor Network page which has distributors listed by region.

You can also fill out our General Contact form or send us an email.

If you prefer the human touch, you can speak directly with a Sales Representative by calling us at 800.288.9383, Option 1.

TCS is registered to charge sales tax in most states where there is a state sales tax. It is included on orders being shipped to those locations.

If you are unsure whether you should be charged sales tax at any time, contact our Accounting Department.

You can also reach our Accounting Department by calling 800.288.9383, Option 3.

That’s easy! Simply email any tax exemption forms to your Sales Representative, along with with your order. Or you can email the forms directly to our Accounting Department.

You can also reach our Accounting Department by calling 800.288.9383, Option 3.

The best way to reach our accounting department is via email:

• Accounts Payable
• Accounts Receivable

Be sure to reference your company name, what assistance you are looking for, and the best way to contact you.

You can also reach our Accounting Department by calling 800.288.9383, Option 3.

We can work with any organizations that utilize AI for providing you with AI-based analytics. Our Ubiquity Cloud web-based EMS provides customers with extensive data points that are ideal for use in AI analytics. If you have a source, we will work with them to get you what you need.

Contact your Sales Representative or fill out our General Contact form and we’ll be in touch.

You sure can! Call 800.288.9383, Option 1, to speak to a Sales Representative who will take your order over a secure, un-recorded line to complete the credit card transaction.

You can contact our Sales Department to request a copy of your invoice or you can email the your request directly to our Accounting Department. 

Immediately after your order ships, you will receive an email confirmation with a tracking number. If you don’t receive a confirmation email, contact our Sales Department or call 800.288.9383, Option 1.

Telephone support is available between 7 a.m. to 7 p.m. CST. Call 800.288.9383, Option 2 to speak directly to our Support Team.

NOTE: If you are troubleshooting a particular control or thermostat over the phone, make sure you are near the device when you call.

You can also submit a Technical Support form by clicking here. We will respond to forms and emails received after hours the next business day.

Contact your sales representative at 800.288.9383 for more information on factory training and certification programs.

TCS also offers regular online Webinars which present a wealth of knowledge to installers.