Technical Support
We’re here to help! TCS is commited to providing world-class support to our customers, distributors and partners.
Speak to a Live Support Technician
Hours: Monday – Friday, 7:00AM through 7:00PM (CST)
You can speak to an actual human being in our Technical Support Department by calling us at 800.288.9383 (option 2).
Or you can email Technical Support by filling out the form below:
Downloads
TCS Insight Software
Free download of our progamming software. Requires a PC running Windows 10 or later.
NOTE: Clicking the download link above will trigger a direct download of a ZIP file to your computer. Some firewalls will prevent this; if you have trouble downloading, contact Technical Support.
Technical Bulletins
PX1060 Remote Sensor Wiring to SZ2182 AHU Controller
PQ1029 Remote Sensor Wiring to SZ2182 AHU Controller
Troubleshooting Network Wiring
Building Manager Reset (QD2040, QD3041, QWL2040 Panel)
Testing Controller Thermostat Communication Chip
Lighting Controller Override Programming
Calibrating Remote Room Sensors
Humidity Transmitter Field Recalibration
Temperature Transmitter Field Recalibration
Gateway and Edge Device Network Functionality
Miscellaneous Documents
Building Manager/Device Lifecycle Support
Special Orders
The following products are available as special orders only. Pricing and availability are subject to verification. Lead times can vary.
Contact your account representative for more information.
| Product Name | Product Number | Description |
|---|---|---|
| Zigbee Wireless Gateway | QW1010c | USB-to-RS485 gateway for use with Zigbee SuperSTATs |
| Door Switch | PQ1005 | Refrigeration Door Status Indicator |
| Water Sensor Block | PQ1001A | 245VAC 1.5 ft. lead |
| Stat Wire | PM4000 | 18 AWG, 8/c stranded, non-shielded, plenum, 1000 ft., UL |
| Communication Wire | PM3000 | 22 AWG 3/c shielded, plenum, 1000 ft., UL |
| Sensor Wire | PM1000 | 18 AMG, 2/c stranded, shielded, plenum, 1000 ft., UL |
| Temperature Sensor | TCS/1000-T3-A-12 | Continuous averaging sensor 12′ length – 2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-A-24 | Continuous averaging sensor 24′ length – 2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-BO | Board only 2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-D-12IN | 12″ Duct-2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-D-4IN | 4″ Duct-2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-D-8IN | 8″ Duct-2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-O | Outdoor-2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-R | Room-2 wire 4-m20mA PRTD (temp span required) |
| Temperature Sensor | TCS/1000-T3-S | Strap-on-2 wire 4-m20mA PRTD (temp span required) |
Discontinued Products
Below are links to documentation for devices no longer being manufactured. This is for reference only and is not an exhaustive list of every product TCS has manufactured. If you have specific questions about a discontinued product, or you don’t see a device listed here, contact Technical Support.
| Product Name | Product Number | Documentation |
|---|---|---|
| Ubiquity Site Gateway | QD2040a | Product Manual |
| Ubiquity Cloud Site Gateway | QD2040b | Product Manual |
| Integrated Building Manager | QWL3.X | Product Manual |
| SuperSTAT: Wireless (Zigbee)/Modulating | SZW118 | Product Manual |
| SuperSTAT: Wireless (Zigbee)/Conventional | SZW123 | Product Manual |
| VAV Box Controller | SZ1025a | Product Manual |